Below is a list of frequently asked questions our customers may have, about our products or services. Please feel free to contact us if you have a question that is not listed. We endeavor to grow our FAQ list to provide the best possible service for our valued customers.

Please use the "Message Us" or "Contact us" form by clicking on the tabs at the bottom of the page.

Also please be sure to copy and paste the exact product description you are inquiring about and include it in your communication to avoid any confusion.

"Why is it free?"
We work in conjunction with overseas manufacturers, helping them clear space in their warehouses of product overruns, overstocked items or cancelled orders from major U.S. retail stores. This win win situation helps them to create space for new inventory, minimize their losses and you save big.

"Is there a catch to the Just Pay Shipping Offers?"
Absolutely Not! You would be amazed at how often this comes up. When it comes to our promotional items, some may believe that the deal is too good to be true and they question the legitimacy of the offer but we can promise you that our merchandise is 100% legitimate. If you purchase an item from DealPony, we will do everything in our power to ensure your complete satisfaction with your purchase. The whole point of our promotional items is to increase customer satisfaction and build a loyal consumer following.

"Why is the material inside not always written in English?"
Some of our products are sourced internationally so to eliminate a wholesale markup on those items we often request that the overseas manufacturers package and ship directly to you, so that you can save on unnecessary cost.

"Why do some orders take a bit longer than usual to arrive?"
Some items are shipped directly to you from the overseas manufacturers. If you can wait for about 2 to 4 weeks you will get your item(s) for free or at a heavily discounted price, as long as you agree to cover the shipping and handling.

"Can I Get A Tracking Number?"
In 90% of cases Yes. Once shipped a tracking number will be available and provided once received. Please be aware that sometimes the tracking numbers require a number of days to update. This is totally out of our control.

"I ordered multiple items, but only received one... where's the rest of my order?"
Rest assured, your orders will be placed, processed and shipped at the same time, however we have a large assortment of products and not all are stocked in house therefore, when you have multiple items in one order they may be shipped separately to achieve the most expedited delivery time possible. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way and should arrive in close proximity to each other.

"What if I want a refund?"
All you have to do is ask. Your item(s) cost is insured by us. If for any reason your item(s) does not arrive or arrives in a condition not as we promised, you will get a full 100% refund no questions asked. Please see our refund policy for full details.

"Please Note" Just Pay Shipping items are not eligible for refunds (Because they are Free). You can however, cancel your order within 24 hours and it will be honored.

Why have I not received any order confirmation details?
Generally, this occurs because our customers have accidentally entered their email address incorrectly or the email went into the spam folder. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. Check your spam folder first. If you believe you may have entered your email incorrectly, please contact us, and we will update it for you.

"What can I do if my gift won't arrive in time?"
If your order was intended as a gift and it doesn't look like it will arrive on time for an intended date, you can print a picture of the item and include it in a special card to let the recipient know what's coming. Please understand that shipping times are out of our control and if your order it intended as a gift, we recommend you order well ahead of time.

If you have any questions regarding any product or service that is not listed above, please do not hesitate to email us with your inquiry and a member of our team will endeavor to reply as soon as possible.

Sizing Chart

DealPony Size Chart